Privacy Policy

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• ‣Account: A unique account created for You to access our Service or portions of our Service.
• ‣Company: (referred to as either "the Company", "We", "Us" or "Our") refers to Krate Solutions LLC DBA Make The Memory, 1001 Luxory Dr, Corpus Christi, TX 78412.
• ‣Cookies: Small files placed on Your device containing details of Your browsing history and preferences.
• ‣Personal Data: Any information that relates to an identified or identifiable individual.
• ‣Service: Refers to the Website and the memory-capturing/event services provided by the Company.
• ‣Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure.
• ‣You: The individual or legal entity accessing or using the Service.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide:

• First name and last name
• Email address (hello@makethemem.com)
• Phone number (210-730-1425)
• Address, State, ZIP/Postal code, City
• Event Details: Dates, locations, and specific preferences for your memory-making sessions.

Media

If you upload images or videos to the website or share them with us for service fulfillment, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Usage Data

Usage Data is collected automatically when using the Service. This may include Your Device's IP address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, and other diagnostic data.

3. SMS & Messaging Compliance

• ‣Consent: By providing your phone number and opting in, you consent to receive automated transactional and service-related text messages (e.g., appointment reminders, project updates). Consent is not a condition of purchase.
• ‣Opt-Out: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• ‣Help: Reply "HELP" for assistance or contact us at hello@makethemem.com.
• ‣Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information.

• ‣Comments: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies for your convenience. These cookies last for one year.
• ‣Login: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.
• ‣Preferences: When you log in, we set up cookies to save your login information and screen display choices.

5. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• ‣To provide and maintain our Service: Including monitoring usage and fulfilling event bookings.
• ‣To manage Your Account: To manage Your registration as a user of the Service.
• ‣To contact You: By email, telephone, SMS, or other electronic forms regarding updates or informative communications related to the functionalities, products, or contracted services.
• ‣To provide news and special offers: About other services we offer that are similar to those you have already purchased or enquired about, unless You have opted not to receive such information.

6. Disclosure and Security of Your Personal Data

Disclosure

• ‣Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.
• ‣Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law.

Security

The security of Your Personal Data is important to Us. We implement and maintain reasonable security measures, including encryption and secure access controls. However, remember that no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Privacy Rights

You have the right to:

• ‣Request Access: Copies of the personal data we hold about you.
• ‣Request Rectification: Correction of any inaccurate information.
• ‣Request Erasure: Deletion of your data, subject to legal or administrative retention requirements.
• ‣Withdraw Consent: At any time where we are relying on consent to process your personal data.

8. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

9. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy.

10. Contact Us

If you have any questions about this Privacy Policy, You can contact us: